Edge Device Lifecycle Portal
Loading live programme data...
Powered by Edge Computers
School 1:1 Device Programme
Find a device, report a fault, issue a pool unit and track the repair journey without hunting through old tools.
Needs Attention
Clear actions for the school and Edge team.
Programme Health
Active device programmes and pool pressure.
Recent Activity
Pool Health By Programme Expand / collapse
Audit Hub
Run a live 1:1 census: prove who has each device, record condition, missing accessories, damage, actions and follow-up dates.
Device Census
Filter the estate, check devices one by one, then save the audit into the serial history.
| Device / Student | Latest Audit | Type | Present | Condition | Charger | Case | Stylus | Damage | Action | Owner | Follow Up | Notes | Save |
|---|
Find / Report Device
Search the estate, open a device record, raise a fault, assign a pool device and view the full history from one place.
| Serial | Asset | Student | Programme | Model | Status | Current Job | Pool Assigned | Actions |
|---|
Edge Admin Setup
Add a new school, add a programme to an existing school, or bulk import devices and pool stock using copy/paste CSV templates.
Import Templates
Paste CSV data below. Existing rows are updated by School ID + Serial, new rows are created.
1. School
One row per school. Use this first for new customers.
2. Devices / Programme
One row per assigned or unallocated student device. Programme controls model/year group reporting.
3. Pool Devices
One row per spare unit available for temporary loan or future allocation.
Repair Workflow
Select serials, apply batch actions, add engineer notes and track returns without leaving the board.
Active Batches
Click a batch stage chip to filter the board to the right work.
| Stage | Batch | Job | Serial / Student | Status | Fault | Pool | Engineer | Test | Notes | Updated |
|---|
Warranty Centre
Raise and monitor manufacturer warranty cases without creating a collection batch. Every case stays linked to the serial, repair job and customer-visible history.
Manufacturer Warranty Claims
Open claims, MFR references, courier/tracking and latest notes.
Allocation Changes
Manage joiners, leavers, new purchased devices and student allocation changes without touching the underlying records manually.
Choose Allocation Scenario
Pick what is happening, then complete only the fields needed for that change.
Available Pool Devices
These are available for permanent allocation to new students.
| Serial | Model | Status | Location | Notes |
|---|
Reports & Insights
Live operational reporting for repairs, pool stock, student moves and device lifecycle health.
Repair Ageing
Open jobs grouped by how long they have been open.
Pool Health
Available, in-use and permanently allocated pool stock.
Fault Trends
Most common open repair fault categories/issues.
Engineer Activity
Open repair lines grouped by engineer.
Accidental Damage Watchlist
Devices with 2+ accidental damage claims overall, or 2+ in the current September-to-September programme year.
Customer Reporting
Filter the school database by programme, year group, status and fault type, then export the exact view shown below.
Fault By Type
Fault By Category / Likely Part
| Serial / Student | Programme | Model | Job | Fault Type | Category | Issue | Status | Flags | Dates | Action |
|---|
Exports
Download quick CSV extracts for audits, meetings or filtering outside the portal.
Pool Control
See available spare devices, issued pool units, linked jobs and workflow batches.
Pool Utilisation
Pool By Programme
Pool Devices
| Pool Serial | Model | Status | Assigned Against | Job | Workflow | Batch |
|---|
Job Register & Archive
Live collection batches, return deliveries and historic manifests with serials, faults, engineer notes, courier and tracking.